1. Introduction

Thank you for visiting furver.com.au (referred to throughout as "our website" or "the website"). This website is operated by Furver Australia ("Furver", "we", "us", or "our"). By accessing, browsing, or otherwise using our website, you acknowledge that you have read, understood, and agree to be bound by these Website Terms of Use ("Terms"). If you do not accept these Terms, please refrain from using our website.

These Terms apply to all visitors, registered users, and any other person who interacts with our website, regardless of whether a purchase is made. We may also have separate terms that apply to specific transactions, promotions, or services — where those terms conflict with these Terms, the more specific terms will prevail.

We may revise these Terms from time to time by updating this page. The date at the top of this page indicates when the Terms were last modified. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

2. Eligibility and Account Responsibilities

You must be at least 18 years of age to use our website independently. Individuals under 18 may only access the website under the supervision of a parent or legal guardian who accepts these Terms on their behalf.

Certain features of our website may require you to register for an account. When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate and current information during registration and to update your details promptly if they change.

If you suspect that your account has been accessed without your authorisation, you should notify us immediately. We reserve the right to suspend or close any account that we reasonably believe has been compromised or used in breach of these Terms.

3. Privacy and Personal Information

We value your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. When you visit our website, create an account, make a purchase, subscribe to communications, or contact us, we may collect personal information such as your name, email address, delivery address, and payment details.

Full details of how we collect, store, use, and disclose your personal information are set out in our Privacy Policy, which forms part of these Terms. By providing your personal information to us, you consent to its handling as described in our Privacy Policy.

4. Acceptable Use

Our website is provided for lawful purposes only. When using our website, you agree that you will not:

Engage in any activity that is unlawful, fraudulent, or harmful in connection with the website;
Attempt to gain unauthorised access to any part of our website, its servers, or any systems or networks connected to it;
Introduce viruses, trojans, worms, or any other malicious or technologically harmful code;
Use automated tools, bots, scrapers, or crawlers to access, extract, index, or monitor any content or data from our website;
Interfere with, disrupt, or place an unreasonable burden on our website or the infrastructure that supports it;
Impersonate any person or entity, or misrepresent your identity or affiliation;
Collect, harvest, or store personal information about other users of our website; or
Use our website for any commercial purpose without our prior written consent, including advertising, solicitation, or resale of products.

If we determine that you have breached any of these conditions, we may immediately restrict, suspend, or terminate your access to our website and may report your conduct to the relevant authorities.

5. Intellectual Property

All content on our website — including but not limited to text, graphics, photographs, logos, icons, images, audio and video clips, digital downloads, product descriptions, page layouts, and software — is owned by Furver or our licensors and is protected by Australian and international copyright, trade mark, and other intellectual property laws.

You may view, download, and print content from our website solely for your personal, non-commercial use, provided that you do not modify the content and that you retain all copyright and proprietary notices. Any other reproduction, distribution, modification, republication, or commercial exploitation of our website content is strictly prohibited without our express written permission.

The Furver name, logo, and all related product and service names, design marks, and slogans are trade marks of Furver or its affiliates. You are not authorised to use any of these marks without our prior written approval.

6. Product Information and Pricing

We endeavour to present accurate descriptions, images, and pricing for all products listed on our website. However, product information is sourced from manufacturers and suppliers, and we cannot guarantee that every detail — including colours, dimensions, materials, and specifications — is entirely free from error.

Photographs and visualisation tools on our website are intended for illustrative purposes and may not precisely represent the actual appearance of a product due to variations in screen settings, lighting conditions, or manufacturing tolerances. We recommend reviewing the detailed product specifications before making a purchase decision.

Prices displayed on our website are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. We reserve the right to correct pricing errors and to modify prices at any time without prior notice. If a pricing error affects an order you have placed, we will notify you and provide the option to proceed at the corrected price or cancel the order.

7. User-Generated Content and Reviews

We welcome and encourage customers to share their experiences through product reviews, ratings, photographs, and other feedback ("User Content"). By submitting User Content to our website, you represent and warrant that:

The content reflects your genuine experience and honest opinion;
You own or hold the necessary rights to the content you submit;
The content does not infringe the intellectual property or privacy rights of any third party;
The content is not defamatory, obscene, threatening, discriminatory, or otherwise unlawful.

By submitting User Content, you grant Furver a non-exclusive, royalty-free, perpetual, worldwide licence to use, reproduce, modify, adapt, publish, translate, distribute, and display that content across our website, marketing materials, and social media channels. We are not obligated to publish any User Content and reserve the right to remove or edit submissions that breach these Terms or our content moderation guidelines.

We may from time to time offer incentives to encourage reviews. Any such incentives are offered equally to all eligible customers regardless of whether the review is positive or negative, and we will clearly disclose when incentives have been provided.

8. Third-Party Links and Services

Our website may contain hyperlinks to websites, platforms, or services operated by third parties. These links are provided for your convenience and reference only. We do not control, endorse, or assume responsibility for the content, privacy practices, or availability of any third-party website.

Your interaction with any third-party website or service is governed by that party's own terms and conditions and privacy policy. We encourage you to review those documents before engaging with any third-party platform. Furver accepts no liability for any loss or damage arising from your use of third-party websites accessed through links on our website.

9. Linking to Our Website

You are welcome to create a hyperlink to the homepage of our website, provided that you do so in a manner that is fair, lawful, and does not damage or take advantage of our reputation. You must not:

Establish a link that suggests any form of endorsement, approval, or partnership with Furver where none exists;
Frame our website or any portion of it within another website;
Create deep links to specific pages of our website without our written consent; or
Link to our website from any site that you do not own or control.

We reserve the right to withdraw linking permission at any time and for any reason.

10. Website Availability and Security

We strive to keep our website accessible and functioning smoothly. However, we do not guarantee that the website will be available at all times or that it will operate without interruption, delay, or error. We may need to suspend, restrict, or discontinue access to all or part of our website for maintenance, updates, security reasons, or other operational requirements, and we will not be liable for any resulting inconvenience or loss.

While we implement reasonable security measures to protect our website, no internet-based platform can be guaranteed to be entirely secure. You access and use our website at your own risk and are responsible for ensuring that your own devices and systems are adequately protected with up-to-date security software. We are not liable for any damage to your computer equipment, software, data, or other property resulting from your access to or use of our website.

11. Electronic Communications

By using our website or providing us with your contact details, you consent to receiving electronic communications from us, including by email, SMS, push notification, or notices posted on our website. You agree that all communications delivered to you electronically satisfy any legal requirement that such communications be made in writing.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that transactional communications relating to your orders or account may still be sent regardless of your marketing preferences.

12. Limitation of Liability

Our website is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law (including the Australian Consumer Law), Furver excludes all warranties, representations, and guarantees — whether express, implied, or statutory — in relation to our website and its content.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded. If we are found to be in breach of a consumer guarantee, our liability is limited (where permitted) to the re-supply of the relevant service or the payment of the cost of having the service re-supplied.

Subject to the above, Furver will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or business opportunity — arising out of or in connection with your use of, or inability to use, our website, even if we have been advised of the possibility of such damages.

13. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Furver and its directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your misuse of our website, or your violation of any applicable law or the rights of any third party.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts in respect of any proceedings arising out of or in connection with these Terms.

We make no representation that the content of our website is appropriate or available for use in jurisdictions outside of Australia. If you access our website from outside Australia, you do so on your own initiative and are responsible for compliance with the laws of your local jurisdiction.

15. General Provisions

These Terms, together with our Privacy Policy and any applicable transaction-specific terms, constitute the entire agreement between you and Furver regarding your use of our website and supersede all prior agreements, understandings, and arrangements.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver will be effective only if made in writing and signed by an authorised representative of Furver.

We may assign or transfer our rights and obligations under these Terms to a third party without your consent. You may not assign or transfer any of your rights or obligations under these Terms without our prior written approval.

16. Contact Us

If you have any questions, concerns, or feedback regarding these Terms, we encourage you to get in touch with us through the live chat feature on our website or by visiting our Contact page. We are committed to addressing your enquiries promptly and transparently.