Shipping & Delivery Policy

General Delivery Conditions

1. We cannot deliver to a post office box (PO Box), parcel locker, Locked Bag address, or similar service.
2. Our delivery vehicle must be able to park safely within 20 metres of the access point of the delivery location. The delivery address must at all times be safe, clean, and free of risk (e.g. hazards and pets securely restrained). We reserve the right to refuse delivery if this condition is not met.
3. Delivery times and dates are estimates only and are subject to weather, traffic, postal contingencies, the actions of our agents, and other factors. We cannot guarantee delivery on the date arranged with you.
4. We will take reasonable care during delivery; however, delivery of furniture inherently carries a risk of damage (e.g. wet or scratched floors, scuffed walls). To the extent permitted by law, we are not liable for any damage caused to property during delivery, including as a result of our or our driver's negligence.
5. All deliveries must be accepted at the delivery address by you or your nominee as advised in advance. You or your nominee must be a person at least 18 years of age, have photographic and/or credit card identification as authorised prior to delivery, and be able to sign for receipt of goods. Furver reserves the right to request the credit card holder to be present at delivery from time to time.
6. The customer must notify Furver at the time of delivery of any damage to goods or property, or if the goods are inconsistent with the customer's order. Failing such notice, and to the extent permitted by law, the customer will otherwise be deemed to have accepted the goods and delivery.
7. If you or your authorised nominee is not present at the time of delivery, your goods will not be delivered and an additional delivery charge will apply if the goods need to be redelivered.
8. Nothing in this document will exclude, restrict, or modify — or have the effect of excluding, restricting, or modifying — any condition, warranty, guarantee, right, or remedy mandated or otherwise implied by law, including under the Australian Consumer Law, which cannot by law be excluded, restricted, or modified. To the extent there is such a term, it is severed but only to the extent necessary to conform with the applicable law.
9. If you notice a product has been delivered in a damaged condition, please report it to us within 48 hours of receiving your delivery. Notify the driver on site if possible, photograph the damage before signing, and do not install or use the product unless advised.

Warehouse Contact Details

For inquiries regarding order pickups, delivery specifics, or any other warehouse-related questions, please contact us using the following details:

Delivery Pricing

What Does Delivery Include?

The following terms and conditions apply to all deliveries:

• Products will be delivered in their original packaging. Goods will not be unboxed upon delivery.
• This service does not include set-up, assembly, or the removal of any packaging or existing furniture.
• Products, including original packaging and trolley, must be able to fit through all doorways, access points, and stairs at your nominated delivery address. If this is not possible, the driver will endeavour to leave your item as close as possible to your requested location.
• Delivery drivers have the right to refuse to carry products by hand or otherwise if, in their opinion, doing so may pose a risk of injury or damage to property or person (including themselves), or if the location has poor or restricted access.
• Our drivers may refuse to place your new furniture in your nominated location if they consider doing so may pose a risk of injury or damage to property or person (including themselves), or if the location has poor or restricted access.
• If you wish to change the delivery date or address for an order, please notify us at least 24 hours before the scheduled delivery date. Failure to notify within this timeframe may result in a second delivery charge.
• If you are not home at the time of delivery, you will be liable for a second delivery fee.

How Long Does Delivery Take?

Delivery times vary depending on several factors, including product availability, dispatch times, and the location of the delivery address. Since these factors differ for each order, specific delivery times are not fixed and may change. Customers are advised to check the estimated delivery time for their specific order during the purchase process or by contacting us at support@furver.com.au.

What Happens If No One Is Available to Receive the Delivery?

If no one is available to receive the delivery, Furver's policy requires returning the order to our warehouse. This is necessary to ensure the security and integrity of your order. It may lead to additional charges and the need to reschedule delivery. We strongly advise customers to arrange for someone to be present at the delivery address to avoid extra costs and delays.

Warehouse Pickup

Yes, Furver offers the option for customers to collect their orders directly from our warehouse. Customers who prefer this option should contact us at support@furver.com.au or call 1300 856 782 to arrange the specifics of the pickup.

Outside Standard Delivery Areas

For customers outside our standard delivery zones listed above, Furver can assist with organising delivery. However, we recommend that customers arrange their own third-party delivery service, as this may offer greater flexibility and more options suited to your specific location. For assistance with third-party delivery arrangements or for further details, please reach out to our customer service team at support@furver.com.au.

International Shipping & Free Delivery

Furver does not currently offer international shipping or free delivery options. For more information and alternative shipping solutions, please contact us directly at support@furver.com.au.